Vehicle Transport Services Agreement
1. Parties and Nature of Service
This Vehicle Transport Services Agreement ("Agreement") is entered into between Prolific Freight Runners, LLC, a Texas limited liability company doing business as "Move Prolific" ("Carrier"), and [Customer name] ("Customer"). Carrier provides scheduled, prearranged transport of motor vehicles as cargo, wholly within the State of Texas. This is a prearranged shipping transaction in which the vehicle is carried as cargo on Carrier's trailer. CARRIER IS NOT A TOW SERVICE and does not perform roadside, on-demand, nonconsent, or incident-management towing of any kind. Nothing in this Agreement creates an on-demand towing relationship.
2. The Shipment
Vehicle: [Year Make Model] — VIN [VIN]. Pickup location: [Pickup address, TX]. Delivery location: [Delivery address, TX]. Scheduled pickup window: [Scheduled window]. Both locations are within the State of Texas; Customer agrees Carrier will not be asked to transport the vehicle outside Texas under this Agreement. Booking reference: SAMPLE.
3. Price and Payment
The total transport price is [Quoted price], per the quote accepted by Customer on [Quote date]. Payment is due in full at delivery, before the vehicle is unloaded, by card, cash, or Zelle unless Carrier has agreed in writing to invoice terms (approved business accounts only). If final loaded mileage or vehicle condition differs materially from what Customer represented at booking (for example, a "running" vehicle that does not run, or wheels that do not roll), Carrier may adjust the price to the published rate for the actual conditions or decline the shipment, in which case Section 5 (Cancellation) applies.
4. Scheduling
All service is by prior appointment only. Carrier will arrive within the scheduled window or notify Customer of a revised ETA as early as practicable. If Carrier must reschedule for weather, equipment, or safety reasons, Customer may accept the new window or cancel with a full refund of any prepaid amount. If Customer or the vehicle is not available within 30 minutes after the scheduled window at the pickup location, Carrier may treat the booking as a Customer cancellation under Section 5 or charge a $75 re-dispatch fee, at Customer's option where offered.
5. Cancellation
Customer may cancel free of charge up to 24 hours before the start of the scheduled pickup window. Cancellations within 24 hours incur a $50 cancellation fee. Cancellation after Carrier has arrived at pickup, or a dry run caused by inaccurate booking information, incurs a $75 fee plus any winch/equipment charge actually incurred. Carrier may cancel at any time for safety, legality, weather, or equipment failure; in that case Customer owes nothing and any prepaid amount is refunded in full.
6. Customer Representations
Customer represents and warrants that: (a) Customer owns the vehicle or is authorized by the owner to arrange its transport; (b) the vehicle information given at booking (year, make, model, VIN, running/rolling condition, modifications, ground clearance) is accurate; (c) all personal property, toll tags Customer wants deactivated, and valuables have been removed — Carrier is not responsible for personal items left in the vehicle, and items over 50 lbs total may be refused; (d) the vehicle contains no hazardous materials, weapons, contraband, or illegal substances; (e) fuel level is 1/4 tank or less where practical; and (f) keys (or for EVs, key card/fob and tow-mode access) will be provided at pickup unless a keyless winch load was arranged in advance.
7. Condition Report; Loading and Transport
At pickup, Carrier documents the vehicle's visible condition with timestamped photographs and notes ("Pickup Condition Report"), and does the same at delivery ("Delivery Condition Report"). Customer or Customer's representative may review and note disagreement at either point; absent written objection at pickup, the Pickup Condition Report is conclusive evidence of pre-transport condition. Carrier will load, secure (soft straps / wheel nets at Carrier's professional discretion), transport, and unload the vehicle with reasonable care. Non-running EVs are winch-loaded flat and never dragged.
8. Carrier Liability; Insurance; Claims
Carrier maintains commercial automobile liability insurance and cargo (on-hook) coverage for vehicles in its care, custody, and control; certificates are available on request. Carrier is liable for physical damage to the vehicle proximately caused by Carrier's negligence between the Pickup and Delivery Condition Reports, up to the vehicle's actual cash value or Carrier's cargo policy limit, whichever is less. Carrier is NOT liable for: (a) pre-existing damage noted in the Pickup Condition Report; (b) mechanical or electrical failure not caused by Carrier, including battery discharge or components that fail from age or condition; (c) damage from defects, corrosion, or fragile/modified parts (lowered suspensions, aero kits, loose trim) disclosed or not reasonably discoverable; (d) personal items; (e) acts of God, road debris kicked up by third parties, hail, or other events beyond Carrier's control. ANY CLAIM must be noted on the Delivery Condition Report at delivery (or before the driver departs) and submitted in writing with photos within five (5) days of delivery. Failure to note visible damage at delivery waives the claim to the extent permitted by law. IN NO EVENT IS EITHER PARTY LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE OR DIMINISHED VALUE BEYOND ACTUAL REPAIR COST.
9. Customer Protections
Carrier commits to: (a) written quote honored at the quoted price absent material misdescription; (b) photo condition reports at pickup and delivery, copies provided to Customer; (c) status updates when the vehicle is picked up and when it is en route for delivery; (d) no vehicle release to anyone other than Customer or Customer's named representative at the delivery address; and (e) a written response to any damage claim within ten (10) business days.
10. Indemnification
Customer will defend and hold Carrier harmless from third-party claims arising out of (a) Customer's breach of the representations in Section 6, including undisclosed hazardous contents or lack of authority over the vehicle, and (b) conditions of the pickup or delivery premises not controlled by Carrier. Carrier will defend and hold Customer harmless from third-party claims arising out of Carrier's operation of its own vehicle and trailer on public roads.
11. Dispute Resolution; Governing Law
The parties will first try in good faith to resolve any dispute informally within 30 days of written notice. Either party may then bring the dispute in the Justice of the Peace or other courts of Dallas County, Texas, which have exclusive venue. This Agreement is governed by Texas law without regard to conflicts rules. If any provision is held unenforceable, the remainder stays in effect. The prevailing party in litigation is entitled to reasonable attorney's fees and costs as allowed by Tex. Civ. Prac. & Rem. Code ch. 38.
12. Electronic Signature; Entire Agreement
The parties agree to transact electronically. Customer's electronic signature below — captured with date, time, IP address, and a cryptographic hash of this document — has the same force as a handwritten signature under the U.S. E-SIGN Act and the Texas Uniform Electronic Transactions Act (Tex. Bus. & Com. Code ch. 322). This Agreement, together with the referenced quote and condition reports, is the entire agreement between the parties and supersedes prior discussions. Modifications must be in a writing (including email) agreed to by both parties.